Privacy Policy
Last updated: January 24, 2026
1. Introduction
Cheptoo Sports ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information: When you inquire about or book our services, we collect personal information including your name, email address, phone number, date of birth, fitness level, medical information relevant to participation, and payment details.
2.2 Usage Data: We automatically collect information about your device and how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring website addresses.
2.3 Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content.
3. How We Use Your Information
We use the information we collect to:
- Process your bookings and provide our services
- Communicate with you about your inquiries, bookings, and program details
- Send you important updates, safety information, and itinerary changes
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
- Send marketing communications (with your consent)
- Analyze usage patterns and optimize our offerings
4. Information Sharing and Disclosure
We may share your information with:
4.1 Service Providers: Third-party vendors who assist us with payment processing, accommodation bookings, transportation, and other operational services necessary to deliver our programs.
4.2 Legal Requirements: Government authorities, law enforcement, or other third parties when required by law or to protect our rights, safety, or property.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment records are retained for a minimum of seven years for accounting and legal purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to processing of your personal information for certain purposes
- Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information provided at the end of this policy.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.
Types of cookies we use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to Kenya and other countries where we operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Cheptoo Sports
Kikao64, Kenyatta Street
Eldoret, Kenya
Phone: +254 783 544 969
WhatsApp: +254 783 544 969